KEA Customers - Happy Campers
KEA Campers customers range from honeymooners, to families on holiday, to people visiting friends and relatives in New Zealand, to people who want the holiday of a lifetime - and everyone in between! They may be very different people but they have some things in common: they are flexible, a little bit adventurous, and they appreciate the finer things in life!
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Below is what some of our many happy customers have had to say.
"I would like to sincerely thank you both for your outstanding customer service and care I received from you both during my dealings with KEA campers. The same level of service and care was also received while in Christchurch which I have emailed JD to acknowledge this fact.
This was our very first camper experience and would go down on record as being our best holiday we have had to date. Of course our KEA camper and everything that was supplied in it certainly made it for us – and yes the GPS and chairs you offered proved to be very handy so thank you very much for these! I would also like to mention that it was also immaculately turned out on pick up which was nice and certainly appreciated. As the camper we received was near new and late model, it did make for a very comfortable and pleasurable drive. With its numerous creature comfort features and outstanding interior fit out that was up to the minute and appeared to be of the highest quality; made for a ‘home away from home’. It was hard to believe that so much could be fitted into so little room was really unbelievable and everything worked very well - it certainly made for a truly memorable and great experience for both of us.
This might sound a bit funny or crazy I know but we really loved our Kea camper and were quite proud of it. Testament to this was when we were in Milford Sound we had a German couple come up to us to ask about our Kea camper and what we thought of it- of course we told them we loved it! They were extremely disappointed with there rental camper and were interested in what we thought of ours and what our camper had to offer. Luana was quick and very enthusiastic to point out the various features of our KEA camper while taking them thru it so they could have a good look inside. Fair to say they were very impressed with our KEA camper while appearing quietly dejected with their particular camper choice.
We loved our kea experience so much we would love to do it again when the opportunity presents itself. We are also happy to share a few photos of our Kea experience with you too. Personally it was a brilliant four days that totally took my mind off the health challenges I have currently been facing; so from that point of view it also was very therapeutic too. Once again our sincere thanks to you both and KEA campers, JD and his team in Christchurch!" John & Luana, South Canterbury
"Please pass on our appreciation to the staff at your Christchurch office for all their help and guidance during our predicament during our last few days trying to get a flight out to OZ, after ours were cancelled. It is very comforting, when in a strange environment at our age to have such pleasant people around giving assistance. Once again thank you, and we will certainly pass on our good news to anyone here in Australia who wish to use a campervan, to go with KEA." Jeanie and Shaun Molloy, Australia.
"Firstly thank you for a wonderful holiday, we will defiantly spread the word of what a excellent service you provided and also a big thank you to JD from the Christchurch branch. We had the best experience in New Zealand with a great campervan!" Mike & Andrea
"Actually difficult to beleive how good the whole experience of renting a van was with these guys; it's rare to find service like it these days. We had a KEA Camper for three weeks going through the South Island from Christchurch, and although we had very few problems (which is good in itself) our customer service guy "JD" paid special attention to all our wishes, sent us SMS messages to follow up on any questions we had, taxied us around to and from the rental base, stored our excess bags at no charge and even dropped off our luggage for us at the train station when we were struggling to coordinate timings (we were travelling with and infant). Like I said... very rare to find that these days." Mike Lindasy, Australia.
"The professionalism of KEA staff, the nice touch of "a cuppa" while waiting to take possession of our mobile home and the helpfulness of staff were just the beginning of a well-serviced, memorable and exceedingly comfortable holiday. The mobile home was luxuriously appointed, visibility throughout travel was exceptional and when the weather turned bleak, never having to leave the van was a comfort and great bonus! Equipment in the mobile home was all in great working order and covered all our needs.
Our experiences with over two weeks of travel leads us to reccommend KEA for all these reasons and more!" Jenny Roe, Australia.
"Just a quick e-mail, even if it is a few weeks after our return, to let you know that we had a wonderful holiday in NZ with the KEA campervan. The KEA team in Christchurch is phenomenal and they made us feel very welcomed. They were very attentive and helpful in everything. The campervan was in very good condition and we felt like we were at home. I am recommending your company to all my QANTAS fellow workers, NZ is a beautiful country and the best way to visit is with one of your campervans. Thank you very much for everything and I am hoping to deal with you when I am preparing my next NZ holidays in a near future." Marcos and Matilde, Australia
"We have arrived home today from our 2 week holiday in the South Island. I would like to thank and congratulate your staff on the fantastic customer service they provided. From the greeting as we got out of our taxi, the efficient manner in which we were shown our van to the warm reception we received upon our return yesterday morning. We did have a few problems with our vans but they were fixed immediately with no fuss. Please pass on our thanks to all your staff who we dealt with, they are a credit to your company. I will definitely be highly recommending your vans to all my friends. Thank you once again." Paul Scott, Australia
This was our third hire with KEA - another 4 berth ST, 16 days touring the North Island in May. We're coming to expect to be spoiled by KEA and this was no exception; a discount for frequent hires, complementary city/airport pick-up and drop-offs, a very efficient and pleasant customer service rep on arrival/departure - thanks Gudrun! :-), newish motorhome with all the mod cons like Sat TV, iPod docking, DVD player. You can't order ahead for the weather and sadly we copped some rubbish this time, but still, it's a great way to see the country and particularly to enjoy lingering on the remote beaches on the East Cape and the lovely Coromandel. Sunrises, sunsets are wonderful, particularly for the avid photographer, and the milky way in the dark of night is fantastic, the stars are sooo clear and bright. A testament to KEA's popularity (at least during our trip) was the number of KEAs on the road and in commercial holiday parks. All happy hirers, I can assure you - (even those with 2 and 3 young children!).
We had hired with another company on our first visit to NZ many years ago, but now we think KEA has the best combination of cost vs experience and quality product. Oh, we did burst a tyre but were able to be on our way in a couple of hours, thanks to the KEA help line and roadside assistance that they organized. Cheers!" Chris and Erica, Australia.
"It was our second time to NZ and also our second time travelling in a KEA motor home. Like our first visit in 2007 when we stayed on the South Island, there was not enough time to see everything your beautiful country has to offer. We thank you for your professional service. Every time we travel in a KEA motor home we are impressed with the layout and what is provided in the van. There is nothing missing, just like a home away from home. The extra linen and quilts provided for cool nights were a bonus and very much appreciated. We also appreciate your vehicles being fairly new and well maintained. Thank you again." Johann and Eva, Australia
"We are both so pleased that we chose KEA out of all the Motorhome hire organisations that appear when you search the net for "Motorhome hire- New Zealand". If only all decisions made during your life had such wonderful outcomes."
Geoff & Fran, Brisbane
"I just wanted to write you and once again thank you for a wonderful time in New Zealand. My wife and I went in January of this year and it certainly has been a lasting experience for us.
Our experience with KEA campers was a real pleasure. We felt so welcome and so well taken care of. The postcard from youu when we came back home was so nice, and we will gladly recommend others to travel with KEA campers. Here is a photo from our trip. Once again. Thank you for a great experience!"
Trey Ratcliff from photography website stuckincustoms.com hired a KEA camper and gave this feedback:
"While I was in New Zealand, I got up close and personal with my Kea Camper. That thing was my home for almost a month, and my wife, two kids, and I lived the heck out of it. Before the trip, I did a lot of research to find the best one… I wasn’t disappointed. In fact, I liked it so much, I grabbed a bunch of pics of it!"
You can read more about Trey's trip and view pictures here.
"From Wendy & myself we would like to thank all members of your team that had anything to do with our holiday. From our initial enquiry through to our delivery of the camper back to Auckland airport the service was brilliant, for which we thank you very much.(...) Thanks for all the help and if we ever do it again we will certainly be touch."
Wendy & Paul, England
"We would like to thank you for an excellent holiday we had in the motorhome we hired from you. The treatment we received was perfect at Auckland where we collected the vehicle and also at Christchurch where we reluctantly had to leave it. The van was well kitted out we wanted for nothing. One small addition would be valuable as we have them with our vehicle back here, that is two Fiamma plastic tapered levelling blocks, as all sites are not too level. Any way, many thanks again. we are planning to return in two years time and will certainly use you then, and would recommend your company to others."
Keith & Pat, England
"Over the past several months, we dealt with many of you at Kea in New Zealand, initially when booking and paying for our trip and then when collecting and returning our vehicle. Each and every one of you has been friendly, professional, efficient and an absolute pleasure to deal with. Renting our campervan from you was one of the best travel experiences we have EVER had. Please accept, and pass on to Friederika, Claudia, Jenny, Alex and Christine our warm and very sincere thanks. Best wishes to you all for a lovely Christmas and a Happy New Year ..... and you can count on us being back soon for another wonderful Kea holiday!"
Pamela & Pat, Australia
"We have just returned from an unexpected adventure whilst on a motorhome holiday and thought you might be interested."
Please click on the following link to find out about an Adventure in the Snow.
Rose & Tim, New Zealand
The team from Hippy Gourmet (a popular TV show in the USA) recently travelled by KEA around New Zealand. View some of their adventures on YouTube.
"We thought you might enjoy this photo that we took while on holiday in your camper. It was taken as we were driving over Arthur's Pass. We stopped at a lookout which just happened to have some cheaky Kea's that were interested in our Kea. We thought it was a pretty cool shot to share with you. We thoroughly enjoyed our time 'touring our homeland' in the camper and have recommended a campervan holiday to our friends....."
"Thank you very much for all your assistance with our booking. We had an amazing trip around NZ and have nothing but praise for KEA - the van was excellent as was the service that we received from Melinda at the Christchurch office. I will definitely be recommending KEA in the future."
"Thank you for the excellent service we received at your hands on our New Zealand trip in March. The trip was very exciting and we were both totally taken with your beautiful country, if there was a down side it only amounted to having to leave! Rest assured we will return at some stage and would always recommend you to any one thinking of a similar trip."
Peter & Carol, UK
"Dear KEA "mates" in Auckland, Thank you so much for your great service and excellent 2ST. We thoroughly enjoyed our trip to NZ 4/4-16. The great NZ hospitality and warmth started with your driver at the airport, continued with Antje at your terminal, and all the Kiwis and fellow travelers we met on our journeys around the North Island. Our trip encompassed Auckland to the Coromandel Peninsula, and Bay of Plenty via the Pacific Highway, then on to Rotorua, Taupo, the Desert Highway, down to Wellington, then back up via Wanganui, Mt Taranaki, New Plymouth, the Waitomo Caves, and finally back to Auckland. The 2ST was immaculately prepared, performed flawlessly, and fit our needs very well. I was pleasantly surprised by the 2ST's maneuverability (even in some tight quarters), comfort in both driving and camping, and its power for hills and highways alike. We're anxious to return to NZ some time for a more extended vacation to tour the South Island, return to some favorites on the North Island, and see more of the North Island too. We will definitely use KEA again, and wholeheartedly recommend KEA to our friends."
Mike & Brenda, USA
"Once again the country provided us with an unforgettable myriad of scenery and experiences. What made the holiday so much more enjoyable this year was our KEA motorhome. The vehicle met our expectations, was clean, comfortable superbly equipped and economical to use. The service we received from KEA could not be faulted in any way from the time that we first enquired and booked in autumn last year, through the reception and pick up with Claudia Schulze in Christchurch on March 6th, to drop off in Auckland on April 17th. The one unfortunate problem we encountered with the toilet was dealt with after making a detour and overnight stop in Queenstown.[...]This year after research we selected KEA and have recommended them to many people at home and in NZ. At least two friends have travelled with KEA, one before we left UK who were also delighted. Family and friends living in NZ were also impressed."
Huw & Patsy, UK
"Thanks for your postcard it was exciting getting a piece of mail from NZ. We so appreciate all your efforts on our behalf. Especially after that inauspicious beginning our "kea" was the Taj Mahal of road warriors. Totally met our needs & desires for touring Down Under."
Sandy, USA "Great to get a hand written card from you & all at Kea, it's reminded us of your helpful & happy service while we were in New Zealand. We all had a really great time covering more of the South Island than we had originally planned, enjoying every minute of the marvellous scenery and found our KEA very comfortable. It was also easy to drive which was shared by all four of us, boy's & girl's alike. In the future we will be taking more holidays in campervans due to the success of of our time in New Zealand & hopefully we will be back to see you again."
Joy & Tim, UK
"We had the pleasure to rent a KEA Hi-Top 2-Berth Campervan in November & December 2008. KEA Campers has been very helpful with maps and hints, we had a great time and we hope to do this again. The quality of the campervan makes KEA Campers the best choice for renting a vehicule. Reliable, safe, clean and comfortable. Thank you to everyone for your great work and efficiency."
"Thanks so much for all your help - we had a wonderful time in the Kea Camper - Fantastic. See attached our picture of a Kea on a Kea Camper. Thanks Again."
Gavin, Australia "We both had an excellent holiday, made all the more enjoyable by the high standard of the campervan supplied by KEA and your customer service. We will certainly be returning to NZ in the future and won't hestitate to use KEA again."
"Dear Kea Auckland Team, We have had a great time with a VW Fliptop between September and November 2008 and thought you might be interested in the attached picture." Sven, Yvonne & Chayenne, Germany
Happy campers Sabine Kischnick and Michael Wolf made a wonderful video of their New Zealand trip. target="blank" the video by clicking here
"Just landed in Sydney and waiting for our connecting flight. A very pleasant surprise to receive your email and we thank you very much for the refund. It was demanded nor expected. Rest assured that Kea Auckland has made permanent friends out of us and we felt sad to leave earlier today. We are already planning our next trip over as we did not see nearly enough of this beautiful country. You will see us again in the near future. I intend to write a formal letter of thanks just as soon as we get home to Kea also. But, best of all, as we live in a lifestyle village where all residents are motorhome owners, we will pass on our excellent experiences in NZ and talk about the people that made it possible for us. Thank you again and we WILL see you soon." George & Georgine Lippis, UK
"I loved our trip away in the 4 berth, and the family did too. I went away on caravan trips as a boy, but nothing compared to this. I must say the vehicle handled very well.
I thought it might be a behemoth, but it was like driving a light van. Our daughter got to sleep in the 'treehouse' (upper berth) which she loved, and we all slept very well. The thing I liked the most was dining anywhere, parks and lakesides, and playgrounds etc. And as the sun went down, the family eating ice cream around the table while watching one of the kids’ ballerina DVD's was very cool. It was a great family bonding experience. I don't think we would have had quite the comfort, therefore quite the same happy feelings in a tent." Paul, New Zealand
"Just a short note to say a BIG Thanks to you and your team there at Kea for the wonderful holiday we had in the South Island. Everything worked and went to plan...We can't wait to see the rest of the South Island on our next trip there. Our friends and workmates are keen to join us the next time we head back there. Hopefully we can fit in some of the North Island as well."
Cruzado family, Australia
"Thank you so much for making our first campervan holiday such a pleasure, your staff were fantastic from start to finish every aspect of our experience with Kea Campers was absolutely professional and helpful."
"The best part of our holiday was travelling around New Zealand in a KEA motorhome... The service we received from your company and the quality of the motorhome were impressive. We felt very smug driving around in our 'hotel on wheels' as the interior finish and specification was far superior to other vehicles."
Jonathan and Cynthia, United Kingdom
"We certainly will recommend KEA as the best partner for holidays in New Zealand, not only for the campervans, but also for the professionalism and friendly people working there."
Gijsbert & Leida, The Netherlands
"We have just been talking (again) about our wonderful holiday with you in June/July this year.There is not a couple of days go by that we don't wish we were back in New Zealand again. It was so lovely to meet you all; you were all so kind and helpful. KEA is very lucky to have such a great team of people. The camper van we hired from you was so clean and comfortable, also proving to be completely reliable. Your patience and reassurance was very welcome, especially since it was the first time I had ever taken the boys away on my own. The camper was also very usable for the wheelchair. We can not speak highly enough of KEA, but more especially of you lovely folk in Christchurch."
Tracey, Jordon & Harry, Australia
"I want to commend your team on an excellent service. From the time our family were picked up from our hotel in Auckland we felt welcomed. The driver was friendly and informative. We were then handed over to Jenny who again welcomed us and made our introduction to New Zealand a pleasurable experience. The motorhome exceeded our expectations; everything went smoothly and at each camp site we were asked about our choice in camper. Other travellers were disappointed in their choice. They were impressed with how cheap the camper was to run and the modern and well laid out interior...you get what you pay for!" Thankyou KEA Campers."
Julie & Paul, Canberra, Australia
"We hired a 4 berth camper for 6 days in August.. We would just like to say a big thanks for the great friendly and helpful service that your staff gave us and the camper was fantastic. We will definitely hire a camper again from KEA and couldn't think of a better way to see the country and unwind."
L. Green, New Zealand
"We have just had the best 23 day holiday of your South Island in a 4 berth Kea Campervan. This is our second time with Kea and we were very happy once again with the lovely van. Over the years have been with 3 other companies...none of them can compare to your vans or the professionalism of your staff. This time we had a lot of people asking us about the van and if we were happy with it...all saying they would go with Kea next visit."
Sheryl & Frank, Australia
"I would like to record my deepest appreciation for making it a memorable holiday for my family and me...Your service is "A" class and being in an airline industry where customer satisfaction and service is our priority, I can safely say that you are above us in this area. I personally give you full marks!"
Azman Bin Abdul Aziz, Malaysia
"I would like to thank you for the most wonderful holiday we have had. The mobile home was fantastic and it really made the holiday a wonderful experience for us both... I don't think I mentioned it to you when we dropped the mobilehome off but while travelling around the island we had numerous people asking us if they could have a look inside the camper to compare it with the ones they had hired and yours was the best. They were envious of us. Congratulations !!!"
Christine & Peter, Queensland, Australia
"I can see why you guys have won so many awards, your website and follow up service is great"
Daniel, Queensland, Australia
"Kia Ora, We are finally coming round to the fact that we are back home AND back at work, but still dreaming of our wonderful holiday in New Zealand. We just wanted to say thank you for your: Excellent Customer Service; Friendly professional team; Advice, especially when we had the day to spend in Auckland because our flight home was not until 11.30 at night. We will have no hesitation in recommending you to our friends, family and colleagues and look forward to the day when we can come back again."
Sue & Tony, United Kingdom
"We had a nice trip home and we do have many happy memories of your lovely country. We talk with our friends and neigbours a lot of the trip we made, and also say that the Kea campers are the finest to drive with."
Cor & Henny, Voorthuizen, Holland
"I would like to complement all the staff at KEA in Auckland. I'm a Customer Service Manager with Qantas and I'm fully aware of the importance of excellent service."
Sam B, Australia
"We just wanted to say a great big thank you to you all at KEA, having just returned from a stunning 10 day trip around the lower South Island. The van was particularly well equipped and comfortable, and we couldn't have wished for more. The staff at the Chch depot were wonderfully friendly and helpful, ensuring a hassle-free holiday."
Samantha & Richard, Riverdale, NZ
"My partner and I spent a really great week in the North Island in one of your very comfortable campers before Easter. The camper was a great way to have a really easy and relaxing trip, and we will be recommending KEA to anyone who is thinking of doing the same thing. Thanks also to the customer service staff at your Auckland depot, who were really welcoming and helpful at both ends of the trip."
Annabel, Sydney, Australia
Graham & Barbara from Australia took this amazing photo in the South Island.
"I would like to congratulate your entire team for their outstanding customer focus. You are truly the best campervan company we have used so far and we will certainly use ONLY your services from now on!"
Paul, North Ryde, Australia
"My wife and I hired one of your campervans last month and we are still saying to each other (and our friends) how very happy we were with the total package. Initial dealings (via internet), the reception in Christchurch, your man at the depot who went into great detail explaining the workings of the van and of course the spotless campervan itself, all was truly first class. There is no doubt at all: you are indeed the leader in your field."
Keith, Gold Coast, Australia